Legal

Privacy Policy

This privacy notice explains how JC Decorators handles personal information submitted through the website, including contact enquiries sent via the online form.

Who we are

JC Decorators is a painting and decorating business based in Birmingham and serving Solihull, Birmingham, and the wider West Midlands.

What information we collect

When you use the contact form, we may collect your name, email address, phone number, service type, and the message you submit about your project.

How we use your information

We use enquiry information to respond to your message, discuss your decorating project, provide quotes, and keep a basic record of incoming enquiries.

Third-party services

The contact form currently submits through Web3Forms. Any third-party tool used to process enquiries should also be reviewed under its own privacy and security terms.

Optional website analytics

With your permission, this website uses Google Analytics 4 (GA4) to help us understand how people use the site and which pages and contact options are useful. Google may process usage information such as page paths, device and browser information, approximate location derived from an IP address, traffic source, and interactions with the site. GA4 may set analytics cookies after you accept analytics.

Our analytics events can record a confirmed contact-form enquiry and clicks on phone, email, WhatsApp, and quote links. We do not send the name, email address, telephone number, message, or other fields you submit through the contact form in those analytics events.

GA4 does not load until you select Accept analytics. Rejecting analytics, closing the popup or pressing Escape while it is open saves a rejection, including when analytics was previously enabled. You can reject analytics and continue to use the website and contact form. You can later change or withdraw your choice using Cookie settings in the website footer. On withdrawal, the site stops future analytics measurement and attempts to remove site-scoped Google Analytics cookies.

For more information about Google's handling of information from sites that use its services, read How Google uses information from sites or apps that use its services.

Your analytics choice is saved in this browser's local storage. If browser storage is unavailable, the choice applies only to the current page and the site tells you it could not be remembered.

The Contact page links to Google Maps rather than loading an embedded map. Google Maps opens only when you follow that link, and its own privacy terms apply.

Retention

We keep enquiry data only for as long as needed to manage customer communications, quotations, and related business administration.

Your rights

You can request access to, correction of, or deletion of the personal information you have submitted, subject to any legal or administrative reasons for retaining it.

Contact

If you have any privacy questions, contact jcdecorators66@googlemail.com or call 0121 770 5763.